Need help? Email shop@trails.film

Our official World Trails Film Festival gear is made to order and shipped locally to reduce our environmental footprint.

When you purchase merchandise from our store, we don’t pick it off a dusty warehouse shelf. Instead, we use a smart, sustainable system called print-on-demand, powered by our global fulfillment partner, Gelato.

Here is exactly how your order gets made and delivered to your doorstep:

1. Made Fresh When You Order

We do not print products in bulk or hold unsold inventory, which keeps festival operations green and waste-free. The literal moment you complete your checkout on our WooCommerce store, your order data is instantly sent to Gelato to begin production.

2. Produced Locally to You

Gelato operates a massive, distributed network of over 130 local print partners across 32 countries. Instead of making your shirt or mug at one central factory and flying it across the ocean, Gelato’s smart routing algorithm automatically assigns your order to the professional print house closest to your delivery address. In fact, 95% of orders are made right in the same country they are delivered to!

3. Fast, Greener Shipping

Because your items are produced locally, they travel a much shorter distance to reach you. This drastically reduces delivery times and cuts down on carbon emissions. Once the item passes quality checks and is packaged, it is handed off to a regional postal or courier service.

What This Means For Your Delivery Timeline

• Production Time: It typically takes 2 to 5 business days for the print partners to custom-craft, inspect, and package your items.
• Shipping Time: Once it leaves the facility, local shipping usually takes an additional 3 to 5 business days, depending on your local postal service.
• Tracking: As soon as your package is on its way, we will email you a tracking link so you can follow its journey directly.

Thank you for supporting the World Trails Film Festival and making a conscious, sustainable choice for your festival gear!